Community Guidelines

These guidelines apply to reviews, replies, messages, and profile content on BOOKDAH. They sit alongside the Terms of Service.

1. Be honest

Reviews should reflect your real experience with the business. Do not post fake ratings, coordinated review campaigns, or content in exchange for payment or favours unless clearly disclosed where required by law.

2. Be respectful

No harassment, hate speech, threats, doxxing, or graphic sexual content. Critique the service, not protected personal characteristics.

3. Stay on topic

Booking messages are for appointment logistics. Reviews should relate to the service received. Spam, advertising, and off-platform scams are not allowed.

4. Report messages

If a chat message breaks these guidelines, use Report on that message (available to both shop owners and customers in the conversation). Tell us briefly what is wrong. We will review the reported text and nearby chat context. Do not misuse reports to harass someone or settle a booking dispute that belongs in normal conversation or dispute tools. Immediate danger requires local emergency services, not BOOKDAH.

5. Enforcement

We may remove content (including messages), dismiss or uphold reports, suspend accounts, or take other steps described in the Terms. Owners may report reviews from their dashboard. Questions: info@silicasites.com.